Shriwanya Terms & Conditions

1. Introduction

Welcome to shriwanya.com (the "Platform"). This online store is owned and operated by Raghav Enterprises. By accessing this website, registering an account, or purchasing our hair oil products, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Eligibility and Account Safety

  • Age Requirement: You must be at least the age 18 to buy products from this site.

  • Account Information: You agree to provide accurate, current, and complete personal and payment information during checkout. You are responsible for keeping your login credentials secure.

3. Product Information and Medical Disclaimer

  • Product Purpose: All descriptions, ingredients, and usage guidelines for our hair oils are provided for general educational reference and personal consumption only.

  • Medical Disclaimer: Our hair oil products are cosmetic formulations designed for hair care and hair tonics. They are not intended to diagnose, treat, cure, or prevent any scalp disease or medical hair condition.

  • Patch Test: We strongly recommend that users perform a 24-hour patch test before full application to check for allergic reactions or sensitivities. Shriwanya is not liable for individual adverse or allergic reactions to ingredients listed on our packaging.

  • Natural Variations: Because our hair oils [may contain natural/organic ingredients], minor variations in batch color, aroma, or consistency may occur over time and do not constitute a product defect.

4. Pricing and Order Policy

  • Pricing Changes: All prices listed are subject to change without prior notice and are inclusive of applicable taxes (e.g., GST).

  • Order Acceptance: Receipts of order confirmations do not signify final acceptance. We reserve the right to cancel, refuse, or limit any order due to pricing errors, stock unavailability, or suspected fraudulent activity.

  • Personal Use Only: Products purchased are strictly for personal use. You may not resell or commercially redistribute our hair oil or promotional samples without explicit written consent from Shriwanya.

  • Quantity Limits: To ensure fair access, we reserve the right to restrict maximum purchases to [e.g., 30] units per customer/IP address.

5. Payments and Billing

We offer various secure payment gateways (credit/debit cards, net banking, digital wallets, or COD). Payment must be successfully processed and cleared before an order is dispatched for shipping.

6. Shipping and Delivery

  • Timelines: Delivery timelines provided at checkout are estimates. We partner with reliable courier services, but we are not liable for delayed deliveries caused by weather, festive rushes, or remote geography.

  • Risk of Loss: The risk of loss and title for the hair oil passes to you upon delivery to our partner carrier.

7. Returns, Replacements, and Refunds

  • Hygiene Policy: Due to the cosmetic and personal care nature of hair oil, we cannot accept returns or offer refunds on opened or unsealed bottles for hygiene reasons.

  • Damaged Items: If your product arrives broken, leaking, or damaged during transit, you must notify us via customer support within [e.g., 24 hours] of delivery with video/photographic proof of the unboxing for further investigation by delivery partner. This does not guarantee free replacement.

8. Intellectual Property

All intellectual property on this site—including but not limited to formulas, brand logos, product names, text, graphics, and product imagery—is the exclusive property of Raghav Enterprises. Unauthorized reproduction, copying, or scraping is strictly prohibited.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Raghav Enterprises shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of or inability to use the products, even if advised of the possibility of such damages.

10. Governing Law

These terms shall be governed by and construed in accordance with the laws of India / Information Technology Act, 2000. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Bikaner